Elmhurst, Illinois
Not resolved

I've been trying to contact Billing at Elmhurst Memorial in Elmhurst, IL, for the past three days, just to give them the policy number on my new Medicare Supplement. The routine is now familiar to me.

Step 1: Find your way through the phone tree at 331-221-1000. Step 2: Hold on the Accounting/Billing extension for 6 1/2 minutes. (I've called them four times, and they've never picked up.) Step 3: Get transferred automatically to a voice mailbox, leave message. Step 4: Wait for call from a live person; call will come in the next day at a time ingeniously selected to coincide with a brief absence on your part, and you'll be given the same phone number to call back on -- no personal extension, no alternative number.

Step 5: Call back on same number, leave message. Step 6: Repeat as often as you like.

Reason of review: Poor customer service.

Elmhurst Hospital Cons: Billing.

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