Elmhurst Hospital

My sister had surgery was suppose to be in there 3 days sent her home 24 hours after surgery. In a cab by herself .

And left waiting outside in wheelchair by herself. Rude nurses

On October 18, 2021, I went to Elmhurst Hospital to receive Monoclonal Antibody Treatment. When I arrived there two Filipino nurses who was in charge was fairly nice but one of them asked me why I am sick from COVID because I was not vaccinated.

That is stereotyping a person of color. I am vaccinated. When the treatment was over, I had to leave. No problem when I got up and went to the restroom.

Went I came out the restroom I started to cough real bad and spitting up from the treatment, not one of those two nurses help me. They escorted me to exit out the hospital while I was coughing profusely.

I was not asked was I ok or do I need water. Also they don't disinfect isolated room because they sat a gentle in my seat after I got.

I received a call today over an $80 bill that I have not yet even received in the mail. I don't understand why Elmhurst hospital would have someone call about a bill that has not even been received. Are things that desperate at Elmhurst hospital?

I contacted the hospital about a billing issue which they resolve I have no idea why the state came up *** consumer I was never pissed Ive never been unhappy with Albert

When staying in hospital a Doctor showed up in my room unannounced and uninvited , approaches my bed says I must have cancer and needs to start testing my blood , hands me her card , walks out all in less than two minutes and charges me $414.00 . Told billing office I want to dispute charge and never responded . now in a collection agency and sent to transunion and dropped my credit score bu 30 points.

My son has a condition diagnosed by a Dr he has no other choice to get treatment when this condition starts up with has to do with the airway , because it is needed to come frequent they treated him with the additude of this person again coming to get treatment gave lack of care and empathy concerning what he was going through knowing that he has been diagnosed with this they treated him like if he is making his condition up , the nurse stood there smiling with a smirk like if he was lying ? Really?

This just happened that is why I am writing this ! I'm am disgusted that they can treat a patient like this !

It took two hospital procedures for Elmhurst to tell us they will not accept the discount and patient bill the difference. Plus we were never told upfront that we would patient billed, we signed if our insurance doesn’t pay we would be responsible for the payment which in this case wasn’t the case.

They paid. We all know billing to insurance is over 100% higher than a self-pay patient. When you go into Elmhurst you’re not given the option. So they take the insurance (which our insurance doesn’t have a network) we can go to any provider in or out of network, our insurance will pay same rate for all providers.

Example of one procedure: Elmhurst billed my insurance $6,513.00$ & based on my plan ineligible amount is 0.00 (because it’s covered at 100% - no copay, no deducible). Network discount is $5,732.58 (as my insurance pay at Medicare rates) and Elmhurst accepted a check for 780.42. They are expecting us to pay the difference. Which is absurd.

Offered us 25% discount, after we provided all financial information and letting them know what we have left at the end of the month to live. According to Leticia, Rick and some other reps they treat everyone the same, which I know for a fact they don’t. They accept patients and write off balances all the time. I have blasted them on FB and last night received a call from the CEO stating she wasn’t aware of this after I left numerous message for her.

And to top it off, they send both my account and my husbands to collections without even talking with us about any options. $16k worth of bill they billed us, after our insurance paid at 100% for over $2000.

This is by far the WORST billing provider and I would strongly suggest staying away from Elmhurst and go to a provider who will work with you. SHAME ON YOU ELMHURST FOR RAPING PEOPLE FINANCIALLY!!!!!

I would love to give this emergency room a 5 star review. The staff is competent and caring, the facility is clean and modern.

However, the emergency room doctors' billing service is absolutely awful. They bill the patient as though there were no insurance! When you try to straighten out the billing problem, they waste your time and tell you that your insurance is not paying for anything and that you are responsible! What???

This has happened to us over and over again. The group that sends out the crazy bills is Elmhurst Emergency Medical Services Ltd.

IF YOU WOULD LIKE TO SPEND MORE THAN 4 HOURS AND BEING TREATED WITH THE ONLY REASON TO KEEP YOU THERE AS MUCH AS THEY CAN, YOU ARE THE PERFECT PERSON FOR THEM, OTHERWISE JUST GO SOMEWHERE ELSE

Elmhurst has placed me in collection for a bill I've never seen. I have spoken to them on several occasions to place my billing on one account and I would paid it, but apparently they did not.

One time when I called about their billing and requested (for the second time) to combine my bills, I was told I had to pay a certain amount and when I told them that I was unable to pay that amount, I was told that they would sue me. I had to remind them that they were breaking the law, read them the statute and they backed down.

Finances are a priority not patients nor wellness.

Not one floor Nurse came in for one hour and 10mins to see my mother that was transfer from ICU